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The Client

Founded in 1957, this is one of the largest Islamic banks in the world with total assets of US $59 billion, a paid up capital of US $4 billion and more than 8,400 associates. The bank has a network of more than 500 branches, 3,400 ATMs and 25,000 PO, with branches in Malaysia, Jordan and Kuwait.

The Challenge

To maintain its leadership position, the bank had identified 3 main priorities:

  • Improve efficiency by migrating low value customer transactions to the self-service channel
  • Enhance customer experience with user friendly, smooth and around the clock and unique customer service options
  • Increase revenue by using self-service terminal to serve all customers, not only card holders
The Solution

Design, manufacture and deploy innovative and tailor-made kiosk embedding reliable world class self-service technology and offering unique transactions such as:

  • account opening
  • online banking
  • checkbooks and debit cards issuing
  • statement printing
  • national ID reading
The Outcome
  • Complete study on design, architecture and software integration delivered by the EMEA professional services team
  • PoC successfully completed and first operational kiosk installed into the banks’ branch for customer use