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THE CLIENT

Italy’s 6th largest bank with $130 Billion in total assets and 1,300 plus branches.

THE CHALLENGE
  • Monitor and respond to changing customer behavior
  • Improve self-service deposit activity
  • Enhanced services and with the objective to start using automated cash recycling.
THE SOLUTION
  • Multivendor Agilis Power software solution
  • Implemented deposit automation functionality (bulk check and cash deposits) on 750 terminals Opteva 7xx (2008 – 2011) and 200 Opteva Flex Performance Series (2011 – 2014)
  • Adding Recycling feature (Opteva Flex Performance Series)
THE OUTCOME
  • Revenue generation: migrating simple transactions to the ATM allowing tellers to become sellers
  • Revenue generation: due to less time spend on simple transaction, bank can focus on higher value services
  • Improved customer experience: 24 hour access allows customers to carry out transactions without entering the branch
  • Improved branch performance
  • Reduce risk and improve operational efficiency by removing cash from the branch
  • Increased network efficiency
  • Improved ATM availability (98% availability for cash-in and check-in services)
  • 57% of deposit transaction migrated to ATMs